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Returns Policy

 

We aim for complete customer satisfaction with all of our products, however we appreciate that occasionally you may need to return an item.

 

Online purchases

We offer a returns policy of a full refund within 28 days of purchase if the product is faulty or described incorrectly. You’ll need to return your item(s) in their original packaging to:

 

Airbox Fulfilment

London Heathrow Airport

Unit 8

Saxon Way

Harmondsworth

Middlesex

UB7 0LW

United Kingdom

 

 

These 28 days include 14 days whereby you should let us know via email that you are unhappy with our product, and an additional 14 days to return to our stated address. However, we do not cover the cost of returning the product.

 

In store

If you purchase any HERMANO products in store at any of our stockists, please take the item back to the store you purchased them from with a receipt.